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Frequently Asked Questions FAQ TEST

How does Starbucks Rewards™ program work? 

You automatically join the Starbucks Rewards™ program after you make an account and your Starbucks Card is registered. In this program there are 2 tiers:

Green Tier – You get this status automatically after you register.

Gold Tier – You get this status automatically after you’ve earned 300 Stars in 1 year period since you earned your first Star. To maintain your Gold status, you need to earn another 300 Stars in the following year.

 

What is the benefit for Green Member?

Green member in Starbucks Rewards™ get:

Welcome Bonus Stars upon your first registration
1 Reward for every 100 Stars earned
Birthday Treats on your birthday: 
-   25 Bonus Stars 
-   Birthday cake Reward 
-   2x Stars on your transaction 
SeeTerms and conditionsfor more details
Invitation to attend special events
 

What is the benefit for Gold Member?

Gold member in Starbucks Rewards™ get:

Welcome Bonus Stars upon your first registration
1 Reward for every 100 Stars earned
Birthday Treats on your Birthday: 
-   50 Bonus Stars 
-   1 Birthday cake Reward 
-   2x Stars on your transaction 
SeeTerms and conditionsfor more details
Invitation to attend special events
Double-Star Days on the 10th of every month
More Bonus Stars offers throughout the year
 

 

What is a Star?

Star – For every minimum purchase of Rp 5.000 spent and it multiplication using registered Starbucks Card, you will get 1 Star.

 

What is a Reward?

Reward – For every 100 Stars you collect, you’ll receive 1 Reward. Reward may be redeemed for 1 (one) handcrafted beverage up to Grande size/ food/ or Starbucks VIA™ Ready Brew (except VIA 4 and 12 CT).

 

How do I start earning a Star?

Simply pay with your registered Starbucks Card or from Starbucks®Indonesia mobile app every time you purchase in any Starbucks locations in Indonesia.

 

What is Double-Star Days on every month?

Double-Star Days are a special benefit exclusive for Gold members. Every 10th of the month, Gold member will get 2 Stars for every Rp 5.000,- spent on all eligible purchases when paying with registered Starbucks Card.

 

What is Bonus Star? How to get Bonus Star?

Bonus Star is an additional Star that you might be eligible to earn by completing certain criteria.
Periodically, there will be an opportunity to earn Bonus Stars through various and exclusive offers.

 

Does the "Double-Star Days" are still applicable on every 10th?

As of March 3, 2021, the Double-Star Days program which previously took place every 10th of each calendar month was replaced by the Wednesday Double Stars program. You are eligible to join the Wednesday Double Stars program every Wednesday of every calendar month once you reach the Gold member status before Wednesday. On Wednesday Double Stars, the number of Stars you earn from every purchase using a registered Starbucks Card at Starbucks Indonesia stores will be multiplied by 2 (two). Gold members will get 2 Stars for every Rp5.000,- spent on all eligible purchases when paying with a registered Starbucks Card.

 

What is Bonus Reward? How to get Bonus Reward?

Bonus Reward is an additional Reward that you might be eligible to earn by completing certain criteria. Periodically, there will be an opportunity to earn Bonus Reward through various and exclusive offers. Bonus Reward validity period may vary from one offer to another.

 

Will I get my Birthday Reward if I register my card on my birth date?

No you won't, you have to register your card for minimum 1 month before your birth date to enjoy the Birthday Reward. You will get the Birthday Reward in the following year and every year thereafter.

 

Why do I have to pay with my Starbucks Card to earn a Star?

Stars are collected only when transaction is made using a registered Starbucks Card under your account. 

 

Are all Starbucks Cards eligible for Starbucks Rewards™ benefits?

Only registered Starbucks cards can collect Stars and Rewards. If you have more than one registered Starbucks Card on your account, all of the Stars and Rewards earned will accumulate in one registered account.

 

Is it allowed to redeem Rewards using other payment method?

To redeem Rewards, you must use your Starbucks Card. Reward redemption with partial payments are not allowed.

 

If I make a partial payment with my Starbucks Card, will I earn Stars on the product I buy?

Yes, you can split payment on a transaction using Starbucks Card (as your main method of payment) and any other method of payment (cash/ credit card or debit card). You will still earn Stars on your purchase. Starbucks Rewards promotion cannot be combined with any other promotion.

 

Does the Reward have a validity period?

Yes, the validity of your Reward is 6 months from the date you earn each Reward.

 

Does the Star have a validity period?

Yes, the validity period of your Star is 12 months from the date you earn each Star. For every 100 Stars earned will convert to 1 Reward.

 

How can I find out the validity period of my Reward?

You can see the validity period and time stamp of your Reward by logging in through Starbucks® Indonesia mobile app or fromwww.starbucks.co.id/card .

 

How can I find out the validity period of my Star?

At this time, we're unable to display the validity period of Star.

 

 

STARBUCKS CARD

What is a Starbucks Card?

Starbucks Card is a stored value card that you can use as a payment form at any Starbucks in Indonesia. You must activate and register your Starbucks Card to join the Starbucks Rewards™ program to get access to Starbucks Rewards™ features and benefits.

 

How can I activate a Starbucks Card?

Activate the Starbucks Card in all Starbucks stores in Indonesia (except at Starbucks in airports) by filling the initial balance of a minimum Rp 100.000 and with a maximum balance Rp 2.000.000 in your Starbucks Card. There is no administration fee or fee for usage.

 

How do I register my card?

Download Starbucks®Indonesia mobile app or visit www.starbucks.co.id/card to create an account and register your card. You'll need your card with you and follow the instructions to register your card.

 

How many Starbucks Card can be registered?

You can register all your cards by logging in online or with the Starbucks® Indonesia mobile app through “Add Card” function.  There is no maximum number of Starbucks cards that can be registered on your account.
 

What can I purchase using my Starbucks Card?

The Starbucks Card can be used to purchase anything in our store from your favorite beverage, food to the latest merchandise.

 

How can I find out the balance in my Starbucks Card?

Once you have registered your card through the Starbucks® Indonesia mobile app or by logging ontowww.starbucks.co.id/card , you can check your balance in your card.  Additionally, your remaining card balance is printed on the receipt after every transaction or you can ask our cashier to check your balance.

 

How do I top up my Starbucks Card?

You can top up your Starbucks Card at any Starbucks location in Indonesia (except stores at the airport) with cash and debit or through "Top Up / Reload" feature that can be accessed from Starbucks® Indonesia mobile app and  www.starbucks.co.id/card.

 

What is Virtual Account? How to top-up my Starbucks Card using Virtual Account?

Virtual account is a destination account created by selected bank and is intended to top-up the balance of certain Starbucks Card from specific account. This can be done by log-in to your account throughwww.starbucks.co.id/card or Starbucks® Indonesia mobile app, select "Top Up / Reload", select “nominal number”, select "payment confirmation", select “bank and payment method” and follow the payment instructions.

 

Can I load or top up a Starbucks Card with another Starbucks Card?

No, you cannot load or top up a Starbucks Card with another Starbucks Card.

 

Can I pay using multiple Starbucks Cards in one transaction?

No, only one Starbucks Card may be used in a single transaction.

 

Can I reuse my Starbucks Card?

Definitely! Your Starbucks Cards are reloadable and reusable. You can top up your Starbucks Card with cash or debit card in any of our stores in Indonesia (except Starbucks store in Indonesia airports). 

 

Can I return a Starbucks Card that I have purchased or received as gift recently and request for a refund?

No you can’t. All Starbucks Card purchased or received are non-refundable and not exchangeable for cash.

 

How does Starbucks protect my privacy after I register my Starbucks Card?

Under the Starbucks Indonesia privacy policy , Starbucks does not sell or give out any customer information including names, addresses, phone number, etc. to other companies without your permission.

 

Can I update my personal particulars on my Starbucks Card?

You may change some of your personal particulars (except for birth date, phone number and email address) through Starbucks® Indonesia mobile app or by logging in on  www.starbucks.co.id/card . However, an account name cannot be changed once you upgrade your account to Premium. If you experience problems in updating your data, please contact Customer Care (021) 1500 078.

 

Will my Starbucks Card be recognized at all Starbucks stores?

The Starbucks Card is accepted at all Starbucks locations in Indonesia. For further details please visit www.starbucks.co.id/card

 

Can I purchase a Starbucks Card in Indonesia and use it in another country?

Starbucks card issued in Indonesia can only be used at Starbucks outlets in Indonesia. Vice versa, we are unable to perform any transactions, including top-up, when using a Starbucks Card from another country.  

When using my Starbucks Card, will I still get a discount if I bring my Tumbler/Mug when buying a drink?

Yes, you will still receive a discount on your beverage with using your own Tumbler/Mug.

 

What should I do if my Starbucks Card is lost, stolen or damaged?

If the card has been registered, you can deactivate and protect your balance. It's easy; just go through the Starbucks®Indonesia mobile app or log in to your account at www.starbucks.co.id/card and then click the "Report Loss of Card" menu. If you experience technical problems, please contact Customer Care at (021) 1500 078.

After the lost card is deactivated, you can activate a new card at the nearest Starbucks store then add a new card to the same account through the Starbucks®Indonesia mobile app or by logging in on www.starbucks.co.id/card and choose "Add Card" menu. After the card has been added successfully, please contact Customer Care at (021) 1500 078 for assistance in transferring the balance from the lost card to the new card. Please note, Starbucks Indonesia does not provide replacement of your lost, stolen or damaged Starbucks Card. Only the remaining balance can be transferred to a new card.
 

I want to ensure the balance on my account is safe and not misused. What can I do?

Your balance is safe, as long as you do not inform your Starbucks card number or password to another party. We encourage you to periodically change your password for better security and convenient while using Starbucks card.

 

If Starbucks outlets experience system / offline interference, can I make transactions with Starbucks Cards and get Star?

When there is a system / offline disruption, you still get Star according to your purchase amount when the system is back online. You will be asked to make cash or debit card transaction and include your Starbucks card during the transaction.

 

STARBUCKS® INDONESIA MOBILE APP

What benefit can I get when I use Starbucks® Indonesia app?

With Starbucks® Indonesia mobile app, you will get all the benefits of Starbucks Card and also:

-   monitor the number of Stars and Rewards that you have collected 
-   get the latest product and promotional information 
-   events information that are running at Starbucks 
-   see menu available in Starbucks 
-   find the nearest Starbucks outlets from your location 
-   see your transaction list 
-   inbox message containing information of Starbucks special offers 
-   make payments at Starbucks outlets through the mobile app 
-   and many more benefits..
 

What is mobile payment? How to use it?

Mobile payment is a feature in Starbucks® mobile app that allows you to make payment from your Starbucks Card in our stores. Once you are logged in, simply tap ‘Pay’ to make a payment.

 

How do I change my primary card on the App?

Tap ‘Pay’ menu, choose the card you want to select as your primary card, tap ‘Set as default card’.

 

I see ‘Menu’ on my app’s navigation. How do I place an order?

Currently we don’t accept order service through Starbucks® Indonesia mobile app.

 

How do I delete a Starbucks Card in the App?

Starbucks Card cannot be deleted from the app. If your card is stolen or damaged, you can report it to our Customer Care at (021) 1500 078.

 

 

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